Morrisons shoppers were left unsure if their Christmas orders would arrive in time after the supermarket chain was hit by IT issues, prompting the retailer to offer discounts.
The supermarket chain is giving loyalty card holders a 10% discount across the store and discounting some items for all shoppers on Monday and Christmas Eve, following a glitch in its promotional programme.
The retailer apologized to customers for “system issues” that meant many people were unable to access the More card's low prices at the checkout, and said some click-and-collect orders were also affected.
“If More card prices are not recorded we will apply a 10% discount to the customer's entire store,” a Morrisons spokesman said, adding that the discount would be valid until stores close on Christmas Eve.
Due to Scottish law, the discount will not apply to alcohol but will apply to the rest of the store.
The spokesperson added that some home delivery orders may arrive late and we will contact affected customers directly. Click and collect customers should wait for an email confirming their order is ready for collection before heading into stores.
The problems also meant that More card customers with Fivers vouchers earned when they accumulated 5,000 points could only redeem them in store, which had to be entered manually by a store assistant.
Morrisons' website appeared to be down on Monday morning, with error messages on some pages including login information, but was operating normally by the afternoon.
Shoppers vented their anger on social media at the “chaos” at Morrisons; Some said they missed out on big discounts, while others said they feared they might have to cancel their Christmas dinners if their orders didn't arrive on time.
One user on
After the newsletter launch
Another user said customers who have been saving points all year to redeem at Christmas stores will be “very disappointed at checkout”.
A spokesperson for the supermarket said: “We sincerely apologize to our customers for this inconvenience.”
